Terms and Conditions of Vickmay Austin Day Spa

Reservations

Appointments are necessary for all day spa services but drop-ins are welcome as the schedule permits. We ask first time patients and clients arrive at the spa 15 minutes prior to appointment time to complete necessary paperwork.

Cancellations

Should you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance. One-half of the treatment price will be charged for cancellations and/or changes made within 48 hours of the appointment time. No-shows are charged in full.

One week notice must be given to cancel any spa package, group booking, or multiple bookings or 50% of service will be charged. A deduction to your gift certificate will be 50%. This courtesy enables us to compensate our employees and maintain a high availability.

Late Arrivals

Please note that a late arrival may result in a shortened appointment. Your service will end at the scheduled time (so the next guest is not delayed) and the full treatment price will be charged. On the other hand if we are late getting to you, you will receive a dollar a minute matching equal dollar value to the minutes waited.

Gratuity

Tipping for exceptional service is always appreciated and can be handled at the front desk upon checkout. Most tips range from 15 to 20% of the treatment price. Some medical treatments such as Botox and Restalyne are not subject to gratuity.

Special Conditions

Please let us know in advance of any special conditions we need to be aware of such as pregnancy, heart conditions, etc. This will allow us to recommend treatments that accommodate your needs.